Technical Support

 
 
Access to Support and Software Updates:
The Technical Support pages of this website are made available to clients who: -
  • Have a current Technical Cover Plan with Business Intelligence Ltd. A Technical Cover Plan provides access to assistance for your Sage Pastel Accounting Software via telephone, e-mail, with some limited assistance available via Remote Access. For a Factsheet in PDF format outlining the details of our Technical Cover Plans, please click here.
  • Have a current Software Cover Plan  with Business Intelligence Ltd. A Software Cover Plan provides you with all updates and upgrades to the latest Version or Build of the software. Updates (also knows as Service Packs or "Patches" can be downloaded from this site. For more a factsheet in PDF format providing further information on  Software Cover Plans, please click here. Please note: a Software Cover Plan does not include Technical Support from Business Intelligence Ltd.
  • Have a current Total Cover Plan with Business Intelligence Ltd. A Total Cover Plan combines the benefits of both the Technical Cover and Software Covers Plans into one comprehensive package. Holders of a Total Cover Plan receive free support via telephone, fax, e-mail, together with all Updates and Upgrades released for your Sage Pastel accounting software.
Remote Support:  
Technical Support via Remote Access may be available to clients who hold a current Technical Cover Plan with Business Intelligence Ltd. If you do not have a current Plan, please click here for further information.

If you have been instructed by us to download the Remote Access Support Tool, please click on the icon to the right.

   
Software Updates:  
Software updates, service packs, patches etc are available to clients with a current Software Cover Plan, or Total Cover Plan. To access Software updates, please click the on the icon to the right.

   
Sage Pastel Utilities:  
   
If you have been instructed to download a specific Sage Pastel Partner utility file, please click on the icon to the right.